Justice Department Investigates SeaWorld’s Parent Company Over Civil Rights Concerns

Nov 23, 2025

The U.S. Department of Justice has opened an investigation into SeaWorld’s parent company following allegations that several of its theme parks discriminated against guests with disabilities. According to the DOJ, the investigation began after multiple complaints were filed by visitors who rely on mobility devices such as motorized scooters and wheelchairs. These guests stated that they were prevented from entering parks or restricted from using certain attractions because of their disability related equipment.

The allegations focus on rules that Universal Destinations and Experiences, the operator of SeaWorld and other attractions, put in place regarding the use of personal mobility devices. Some visitors reported that staff prohibited them from entering with their own motorized devices and required them to rent park issued equipment instead. Others said they were barred from participating in certain activities due to what they believe were overly restrictive or improperly applied safety policies.

Advocates for disability rights argue that these actions may violate the Americans with Disabilities Act because public venues must provide equal access unless the accommodation would create a legitimate safety risk. Several guests indicated that the park’s policies were inconsistently enforced which raised additional questions about whether people with disabilities were being treated fairly and lawfully.

Universal Destinations and Experiences has stated that it is committed to ensuring guest safety and accessibility. The company says it will cooperate fully with the federal investigation. The Justice Department has not yet issued formal findings. However, the inquiry reflects a broader national effort to examine how large entertainment venues comply with disability rights laws and whether guests with disabilities are receiving equal access to public entertainment spaces.

As the investigation continues, both disability advocates and industry observers are watching closely. The outcome could influence how theme parks and other major attractions craft accessibility policies and how they balance operational safety with legal obligations to serve all visitors equally.